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What should a plastic surgery practice do online before opening a second office?

Before opening a second office, a plastic surgery practice should set up a verified Google Business Profile at the new address, build a location page that shows the surgeon's real schedule there, update listings and directories, and plan for reviews and consultations booked to the right office.

The longer answer

A second office often starts as a consultation or follow up location before surgery is offered there, and your online setup should be honest about that. Create a Google Business Profile for the new address once it is staffed on a regular schedule, and expect verification steps that may include video proof. List hours that reflect when patients can actually be seen. If surgery is only performed at the main office or a specific accredited facility, say so clearly on the location page so patients are not surprised.

The location page should include the address, parking, office hours, which surgeons and staff see patients there, which consultations and nonsurgical treatments are offered on site, and how surgery scheduling works. Give the office its own phone number, and make sure your consultation form routes requests to the right coordinator. Update RealSelf, Healthgrades, Apple Maps, Bing and any other directories you use. Link the new page from your main navigation and from procedure pages where it makes sense, like a note that consultations are available at both offices.

Reviews will lag at a new office, so start early. Patients who choose that location for consults or follow ups can be asked for reviews, following the same careful approach you use now, with no treatment details in your replies. Short term paid search for your top procedures in the new area can bridge the gap while organic rankings build. Our team at Heights Digital handles new office launches as part of the monthly plan, including the profile, page, listings and the internal links that tie it all together.

What to take from this

  • Be clear whether surgery happens at the new office
  • Verify the Google profile once the office is regularly staffed
  • Route consultation requests to the right coordinator
  • Update RealSelf, Healthgrades, Apple Maps and Bing
  • Use short term ads while reviews and rankings build
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