Chatbots vs AI Agents: The Real Difference

"Chatbot" and "AI agent" aren't the same thing.

Chatbot

Rule-based. Scripts. Breaks on unexpected questions. Like a phone tree.

AI Agent

Understands language, makes decisions, handles complex workflows. Qualifies leads, books appointments, drafts emails. Improves over time.

Why It Matters

Chatbots deflect. AI agents convert. The ROI difference is massive.